Refund policy

Return & Refund Policy

90-Day Results or Full Refund Guarantee

Every KenRelief wrap comes with our 90-day results or full refund guarantee. Use it for up to 90 days from the day it arrives. If it hasn't helped, email us at info@kenrelief.com with your order number and we'll refund your purchase in full.

There's nothing to send back. You keep the wrap, so there's no return label and no trip to the post office. Refunds are processed within 48 hours.

Damaged, faulty or wrong item

If your wrap arrives damaged, has a manufacturing fault, or we sent the wrong item, email us at info@kenrelief.com with your order number and a short description, and we'll send a replacement free of charge.

Order changes and cancellations

If you need to change or cancel your order, please email us within 24 hours of placing it. Once your order has been packed and shipped, it can no longer be changed or cancelled.

Shipping address

Please check your shipping address at checkout. If you spot a mistake, email us as soon as possible and we'll do our best to correct it before your order ships. We can't be responsible for orders sent to an incorrect address entered at checkout.

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